Ordering Information
Customers can place orders by calling a sales representative at 800-825-8252. Sales representatives are available Monday through Thursday 8 am to 5:30 pm (except holidays), Fridays 8 am to 4 pm, Saturdays 8 am to 12 pm, and Sundays 8 am to 12 pm. Generally orders are shipped the next available delivery day.

You can also place orders on our eCommerce site. If you are a new customer, please click here to register. You may order until midnight the day before your next delivery date.

Method of Payment
Unless credit terms have been established, all orders are C.O.D. Business checks, Visa, Mastercard, and American Express are accepted. A $20.00 charge applies to any returned check. To establish credit terms, please see Credit Terms.
Credit Terms
Fall River Florist Supply extends credit terms to businesses which demonstrate strong payment history and credit worthiness. Registered customers who would like to be considered for credit terms are asked to fill out the following credit application and return it to us for review.
Delivery Policies
Fall River Florist Supply provides delivery to shops with our fleet of refrigerated trucks and professional drivers. We deliver Monday through Friday to most areas of CT, MA, RI, NH and parts of ME and NY. Weekend delivery is available during certain holidays.
Mail Order
We offer UPS and common carrier shipping to customers outside our regular delivery area for many supply items. A shipping and handling charge applies to all of these orders. Ask a sales representatives for details. Payment for C.O.D. accounts must be in the form of Visa, MasterCard, or American Express.
Due to supplier price changes we reserve the right to raise or lower published prices without notice.
If you are not satisfied with your order, please notify us within 24 hours of receipt of merchandise. Notification must include the invoice number, item, and reason for credit request. Authorization must be received on all merchandise returned for credit. Returned items may be subject to a 10% handling charge. Holiday merchandise is not returnable after the holiday.
Privacy Policy

## Introduction

Welcome to Fall River Florist Supply  (“we,” “us,” “our”). At Fall River Florist Supply, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and related services including myfrfs.com  (collectively, the “Service”).

By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

## Information We Collect

When you visit the Site or use the App, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site or use the App, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site or the App, and information about how you interact with the Site or the App. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site or the App, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site or the App.

Additionally when you make a purchase or attempt to make a purchase through the Site or the App, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

### Information You Provide

– When you download and use our app, we may collect information that you provide directly to us, including but not limited to your name, email address, phone number, and other contact or profile information.

### Usage Information

– We may collect information about your use of the Service, including your interactions with content and advertising, log files, device and connection information, and cookies.

### Device Information

– We may collect information about the device you use to access our Service, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

### Location Information

– With your permission, we may collect your precise location information if you use location-based features of the Service.

### Information from Other Sources

– We may receive information about you from other sources, such as third-party services, and combine that information with the information we collect directly.

## How We Use Your Information

We may use the information we collect for various purposes, including but not limited to:

– Provide, maintain, and improve our Service.
– Respond to your comments, questions, and requests.
– Monitor and analyze usage patterns.
– Send you updates, technical notices, security alerts, and support and administrative messages.
– Conduct marketing and promotional campaigns.
– Detect, investigate, and prevent fraudulent or unauthorized activity.

## Sharing of Your Information

We may share your information as follows:

– With third-party service providers that provide services on our behalf.
– With third parties for marketing or advertising purposes, as permitted by law.
– With third parties for legal, protection, and safety purposes.
– With affiliates and subsidiaries.

## Security

We take reasonable measures to help protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.

## Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Your continued use of the Service after the effective date of the revised Privacy Policy constitutes your acceptance of the terms.

## Account Deletion 

If you want to delete your web/app account, please reach out to our Customer Support for assistance with your request.

## Usage of our AI Chatbot

Our AI chatbot is a powerful tool that can be used for a variety of purposes, but it is important to use it responsibly. Please note that our AI chatbot is not a human being and does not have the ability to understand or protect confidential information.

Do not enter any confidential information into our AI chatbot conversations, such as:

Credit card numbers
Social security numbers
Other personal or financial information

If you have any questions or concerns about this policy, please contact us.

### Additional Tips for Safe Use of Our Chatbot

Be mindful of the information you share with our AI chatbot.
Do not share any personal or financial information that you would not want to be made public.
Be aware that our AI chatbot is still under development and may generate inaccurate or misleading information.
Verify any information generated by our AI chatbot with a reliable source before relying on it for any purpose.
Thank you for using our AI chatbot responsibly!

## Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@fallriverfloristsupply[.]com or by mail using the details provided below:

119 Cove St, Fall River, MA, 02720, United States