1. Contact Information
2. Showroom Hours of Operation
3. Establishing An Account
4. Ordering Information
5. Method of Payment
6. Credit Terms
7. Delivery Policies
8. Mail Order
9. Prices
10. Returns

Contact Information

Establishing An Account

Our products are available to pre-qualified businesses purchasing for resale only and are not available to the general public. To open an account you must complete a customer information form, a State Resale Tax form, and provide proof that you operate as a floral business or other business that sells the type of items we offer. Call our customer service department with any questions at 800-825-8252. Forms can be mailed, faxed or emailed.

Ordering Information

Customers can place orders by calling a sales representative at 800-825-8252. Sales representatives are available Monday through Friday 6 am to 5:30 pm, Saturdays 8 am to 2 pm, and Sundays 8 am to 12 pm. Generally orders are shipped the next available delivery day.

Showroom Hours of Operation

Customers are invited to see and shop in our Fall River showroom, offering an extensive selection of floral supplies.

• Mon-Wed, Fri 8 a.m. - 5 p.m.
• Thu 8 a.m.- 8 p.m.
• Sat 8 a.m. - 2 p.m.

Method of Payment

Unless credit terms have been established, all orders are C.O.D. Business checks, Visa, Mastercard, and American Express are accepted. A $20.00 charge applies to any returned check. To establish credit terms, please see Credit Terms.

Credit Terms

Fall River Florist Supply extends credit terms to businesses which demonstrate strong payment history and credit worthiness. Registered customers who would like to be considered for credit terms are asked to fill out the following credit application and return it to us for review.

Delivery Policies

Fall River Florist Supply provides delivery to shops with our fleet of refrigerated trucks and professional drivers. We deliver Monday through Friday to most areas of CT, MA, RI, NH and parts of ME and NY. Weekend delivery is available during certain holidays.

Mail Order

We offer UPS and common carrier shipping to customers outside our regular delivery area for many supply items. A shipping and handling charge applies to all of these orders. Ask a sales representatives for details. Payment for C.O.D. accounts must be in the form of Visa, Mastercard, or American Express.

Prices

Due to supplier price changes we reserve the right to raise or lower published prices without notice.

Returns

If you are not satisfied with your order, please notify us within 24 hours of receipt of merchandise. Notification must include the invoice number, item, and reason for credit request. Authorization must be received on all merchandise returned for credit. Returned items may be subject to a 10% handling charge. Holiday merchandise is not returnable after the holiday.